The Management of the financial giant and one of the best customers relation financial institution in Nigeria, Africa and beyond, United Bank For Africa Plc, UBA has introduced laudable innovative Banking Service platforms to ensure customers transact business in the bank henceforth without stress.
Speaking about the upgraded services, The Head of Operations, UBA, Mr Alex Alozie stated during a virtual press briefing held recently to mark the 2020 customer service week that the bank embarked on transformation of its processes to ensure that customers expectations were not only met, but surpassed while enjoying seamless and World class banking services.
Alozie said that to sustain the tempo, UBA bank embarked on several initiatives that included streamlining its processes, upgrading technology, training and rewarding staff excellence, all towards ensuring that customers enjoy the very best services.
He said the bank had intensified its focus on putting the customers first, while still reaffirming its leadership roles in the banking sector.
Alozie stated: “In line with this year’s theme, ‘Dream Team’ which embodied UBA’s core goals, the bank had recorded considerable success in its journey, adding that in the last one, we have embarked on an intensive drive to transform our services across all service touchpoint, including channels-internent, mobile, USSD, etc in Nigeria, Africa, territories where we operate.
“We have ensured that our customers enjoy self service, where they can carry out their transactions seamlessly on their devices without visiting the banking hall, adding that with the newly improved products in the bank like the UBA connect where our customers can carry out transactions from anywhere in the World and our recently improved mobile app, our uptime have improved significantly, and our Branch operations have also recorded considerable improvement,